HJ FRAGRANCES NYC

Effective Date: April 29 2025

Thank you for shopping with HJ FRAGRANCES NYC. We strive to ensure that you are completely satisfied with your purchase. Please review our refund and return policy below.

1. Returns

  • We accept returns within [Insert number] days of the delivery date.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it.

    • In its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Opened or used personal care products (e.g., fragrances, cosmetics).

  • Sale or clearance items.

  • Gift cards.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original method of payment within [Insert number] business days.

  • Shipping costs are non-refundable.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival.

  • If you need to exchange a defective item for the same product, please contact us first at [Insert Email Address].

5. Return Shipping

  • Customers are responsible for paying their own shipping costs for returning items.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

6. How to Initiate a Return

To start a return, please contact us at:

HJ FRAGRANCES NYC
Email: [Insert Email Address]
Phone: [Insert Phone Number]

Please do not send your purchase back to the manufacturer.

7. Questions

If you have any questions about our Refund Policy, please contact us at:

HJ FRAGRANCES NYC
Email: perfumes@hjfragrancesnyc.com
Phone: 347-799-6698 & 347-968-6199